If I am a subscriber, when is my money deducted?
Your monthly subscription fee will be deducted on the first day of every month. We found that to deduct monies from your account n the same day that you signed up on each month, to then make the candle, then to post the candle, was a logistical nightmare for us. so we decided that an auto debit would occur on the first of each month and candles would be sent out on the 3rd of every month. We also wanted to build a community on social media where people can share their expereinces when they recieved their candle. If one person received their candle on the 5th and another on the 25th, the surpirse of the fragrance etc, would be taken away.
What if I dont want to be a subscriber anymore?
Thats fine, once you email us through the Contact Us page, we will send you an email confirming that we have recieved your request and we will process it by the close of that business day. If for example you request to stop the subscription on the day of the auto debit, you will still be charged that subscription fee. Our suggestion is to send us an email a few days before the scheduled auto debit to ensure we dont debit your card.
What if I dont find a Little Secrets Candle Co. token at the bottom of my candle?
The tokens are randomly placed in a limited number of candles per month. Once we make the candle with the token placed at the bottom, we mix it in with all the other candles to be sent out. Its a bit like the Paddle Pop lick-a-prize promotion. Not everyone wins, but everyone has fun. The more subscribers and the more people buying our candles, the more tokens we will put out there.
Can I order just a candle without being a subscriber and not receive a candle each month?
Of course. There are two ways to order candles. You can order a candle in a one off transaction or you can becoming a monthly candle subscriber.
To order a one off candle, click on the SOY CANDLES link at the top of the page.
To become a monthly subscriber click on the GET STARTED link in the blue box to the right of - Receive A Beautiful Soy Candle Every Month box.